Privacy Policy

Last Updated: 18 August 2026

DevBhoomi Shop (“DevBhoomi Shop”, “we”, “us”, or “our”) operates devbhoomishop.com.

We respect your privacy and are committed to protecting the personal information you provide when using our website, creating an account, placing an order, contacting us, submitting a review, or subscribing to our communications.

This Privacy Policy explains what information we collect, why we collect it, how we use it, when we share it, and the choices and rights available to you.

1. Who We Are

Website: DevBhoomi Shop
Website address: devbhoomishop.com

Business address:
Village Biara, Panchrukhi,
Kangra, Himachal Pradesh – 176103, India

DevBhoomi Shop is the customer-facing name and website brand of our business. Our food business is registered with FSSAI under the name DevBhoomi Shehad.

For privacy-related questions or requests, you can contact us through our Contact Us page or email:

info@devbhoomishop.com
shopdevbhoomi@gmail.com

We recommend using our Contact Us page for the quickest way to reach us.

2. Information We Collect

Depending on how you use our website, we may collect the following information.

Information you provide directly

This may include:

  • Name
  • Email address
  • Mobile/phone number
  • Billing address
  • Shipping address
  • Account username and password
  • Order and purchase information
  • Information submitted through contact forms
  • Bulk-order requirements
  • Information submitted through customer support requests
  • Product reviews and comments
  • Information provided when requesting a cancellation, refund, replacement, or resolving an order issue
  • Information you voluntarily provide when subscribing to our newsletter

Account and login information

If you create a customer account, we may store information such as your name, email address, phone number, address and account credentials.

We use email-based OTP verification for certain account/login verification processes.

We do not currently offer Google Sign-In.

Order and transaction information

When you purchase products from us, we collect information necessary to process and fulfil your order, including your contact details, billing/shipping information, products purchased, order amount, and relevant order status information.

Payment processing is handled through our enabled payment providers, including Razorpay and PayU. These providers may independently process payment and transaction information under their own privacy policies. Razorpay states that its buyer privacy notice covers personal identifiers, transaction data and technical/device information, while PayU’s privacy statement describes its processing of personal and payment-related information.

We do not intend to collect or store your complete card, banking or other payment credentials on our own servers.

3. Why We Use Your Information

We use personal information where necessary to:

  • Create and manage customer accounts
  • Verify customer accounts through email OTP
  • Process and fulfil orders
  • Arrange delivery
  • Process payments
  • Provide order confirmations and updates
  • Respond to questions and customer-support requests
  • Process eligible cancellations, refunds and replacements
  • Investigate damaged, incorrect or leaked-product complaints
  • Process bulk-order enquiries
  • Manage product reviews and comments
  • Prevent fraud, abuse and misuse of our website
  • Maintain website security
  • Improve website functionality and customer experience
  • Comply with applicable legal, tax, accounting and regulatory obligations
  • Send newsletters, offers and product/store updates where you have opted in to receive them

We do not use your personal information for unrelated purposes without an appropriate basis or notice where required by applicable law.

4. Contact Forms and Bulk Orders

Our website uses Fluent Forms for contact and bulk-order enquiries.

When you submit a form, we may collect information such as your name, email address, phone number and the information contained in your message or bulk-order enquiry.

We use this information to:

  • Respond to your enquiry
  • Provide information about our products
  • Discuss bulk-order requirements
  • Provide quotations or order-related assistance
  • Provide customer support

We retain these submissions only for as long as reasonably necessary for customer service, business, legal or other legitimate purposes.

5. Newsletter and Marketing

You may choose to subscribe to our newsletter.

If you subscribe, we may use your email address to send:

  • Offers and discounts
  • New product announcements
  • Store updates
  • Other relevant promotional communications

We currently collect newsletter subscriptions through Fluent Forms. We may later use MailPoet for newsletter delivery after its setup and verification are completed.

We intend to send promotional/newsletter communications to customers who have separately opted in to receive them.

You can withdraw your marketing consent or unsubscribe from marketing communications at any time.

Transactional communications relating to an order, account, payment, delivery or other necessary service may still be sent when required to provide the service.

6. Cookies

Our website uses cookies and similar technologies to provide essential functionality and improve your browsing experience.

Cookies may be used for purposes such as:

  • Keeping products in your shopping cart
  • Maintaining your login/session
  • Remembering relevant preferences
  • Supporting checkout functionality
  • Improving website performance
  • Caching website content

WooCommerce uses cookies and related technologies to support shopping-cart and checkout functionality.

Some cookies may be placed by third-party services used to provide particular website functions.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect shopping-cart, login or checkout functionality.

7. Website Comments and Product Reviews

Visitors may be able to leave comments on blog posts and reviews on products.

When you submit a comment or review, we may collect the information you provide, together with technical information such as your IP address and browser information where applicable.

Product reviews may be publicly displayed using the display name or nickname selected by the customer.

Please do not include sensitive personal information in a public review or comment.

We may moderate, remove or decline to publish content that violates our website rules or applicable law.

8. Media Uploads

If you upload images, videos or other files through our website or when communicating with us about an order issue, please avoid including unnecessary personal or location information in the file.

For example, photographs or videos submitted to support a damaged or incorrect-product complaint may be used to investigate and resolve the complaint.

9. Order Delivery and Shipping Providers

To fulfil and deliver your order, we may share necessary information with the delivery/logistics provider handling your shipment.

This may include:

  • Name
  • Phone number
  • Shipping address
  • Order/package information

Our primary shipping provider is currently India Post. We may also use Delhivery and Shiprocket when appropriate.

We share only information reasonably necessary for shipping, delivery, tracking and related order services.

10. Payment Providers

We currently use Razorpay and PayU for online payment processing.

When you choose a payment method, necessary transaction and payment information may be processed by the relevant payment provider.

Payment providers operate under their own privacy policies and terms. Razorpay’s current buyer privacy notice explains that it may process personal identifiers, transaction information and technical/device information.

PayU’s current privacy statement similarly describes processing of personal information and payment-related information and explains its handling of payment-platform data.

We do not intentionally store complete payment-card credentials on our own website servers.

11. Website Hosting and Technical Services

Our website is hosted with Hostinger.

Hostinger provides hosting and related infrastructure through which website information may be stored and processed. Hostinger’s current privacy policy describes its processing of personal data and security practices for information stored on its platform.

We may also use caching and technical services to improve website performance and reliability.

12. Analytics and Search Services

We do not currently use Google Analytics, Meta Pixel, Microsoft Clarity or Google Tag Manager.

We may use Google Search Console for website search-performance, indexing and technical monitoring purposes.

Search Console is used primarily to understand how our website appears in Google Search and to identify technical/search-related issues.

13. Social Media

Our website may contain links to our social-media profiles, including:

  • Instagram
  • Facebook
  • YouTube

These are currently provided as links rather than embedded social-media feeds or widgets.

When you leave our website and interact with these platforms, their own privacy policies and terms apply.

We do not control how these third-party platforms collect or process information.

14. Who We Share Information With

We may share personal information with third parties where reasonably necessary to operate our website and provide services to you.

These may include:

Service/provider Purpose
Razorpay Payment processing
PayU Payment processing
India Post Order delivery
Delhivery Order delivery where used
Shiprocket Shipping/logistics services where used
Hostinger Website hosting and infrastructure
Website/service providers Technical operation, security and maintenance
Email/newsletter providers Newsletter delivery where applicable

We may also disclose information where necessary to comply with applicable law, legal processes, regulatory requirements, prevent fraud or protect our legal rights.

We do not sell your personal information.

15. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Different information may be retained for different periods.

For example, order information may need to be retained for:

  • Order fulfilment
  • Customer service
  • Accounting and taxation
  • Legal and regulatory requirements
  • Fraud prevention
  • Dispute resolution

Contact-form and bulk-order enquiries may be retained for as long as reasonably necessary to handle the enquiry and maintain appropriate business records.

When information is no longer required and there is no legal or legitimate reason to retain it, we may securely delete or anonymize it.

16. Your Privacy Rights

Subject to applicable law and any applicable limitations, you may have rights concerning your personal information, including the ability to:

  • Request information about personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion/erasure of information where applicable
  • Withdraw consent where processing is based on consent
  • Opt out of marketing communications
  • Request assistance regarding the handling of your personal information

Some information may need to be retained where we are legally required or otherwise permitted to do so, such as certain transaction, tax, accounting, fraud-prevention or legal records.

To make a privacy request, please use our Contact Us page or email:

info@devbhoomishop.com

We may need to verify your identity before processing certain requests.

India’s Digital Personal Data Protection framework provides rights and obligations concerning digital personal data, with provisions of the DPDP Act coming into force in phases.

17. Account Deletion

If you have a DevBhoomi Shop account, you may request deletion of your account and associated personal information.

We will delete or anonymize information where reasonably possible and where we are not legally required or otherwise permitted to retain it.

Certain records may need to remain available for legal, tax, accounting, security, fraud-prevention or dispute-resolution purposes.

18. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

These measures may include:

  • Secure website connections
  • Access controls
  • Password protection
  • Email OTP verification
  • Website and server security measures
  • Regular software/plugin updates
  • Limited access to customer information
  • Payment processing through established payment providers

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

19. Data Breaches and Security Incidents

If we become aware of a personal-data security incident affecting information we hold, we will assess and respond to it appropriately and take reasonable steps required under applicable law.

Depending on the nature and seriousness of the incident, this may include:

  • Investigating the incident
  • Taking steps to contain or prevent further unauthorized access
  • Restoring affected systems
  • Notifying affected individuals where required
  • Making notifications to relevant authorities where legally required

20. Children’s Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly seek to collect personal information from children in circumstances where parental or guardian consent is required by applicable law.

If you believe a child has provided personal information to us improperly, please contact us so that we can review the situation and take appropriate action.

21. Third-Party Websites

Our website may contain links to third-party websites or services, including payment providers, delivery services and social-media platforms.

Once you leave DevBhoomi Shop, the privacy practices of the third party apply.

We are not responsible for the privacy practices, security or content of third-party websites.

22. International Data Processing

Some service providers we use may process or store information outside India.

For example, hosting, payment, technical, email or other service providers may use infrastructure located in different countries.

Where applicable, such processing will be subject to the provider’s privacy practices and applicable legal requirements.

Hostinger, for example, identifies different contracting entities and countries within its service infrastructure.

23. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our website
  • New services or features
  • Changes in our data practices
  • Changes to applicable laws or regulations
  • Changes to third-party service providers

When we make material changes, we may update the “Last Updated” date at the top of this page.

We encourage you to review this page periodically.

24. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have concerns about how your information is handled, please contact us.

Preferred: Use our Contact Us page.

You may also contact us at:

Email: info@devbhoomishop.com
Alternative email: shopdevbhoomi@gmail.com

Business address:
Village Biara, Panchrukhi,
Kangra, Himachal Pradesh – 176103, India